As the order-taker walks the line, another team member comes to the customers’ car to take payment, allowing cars to move through twice as fast as they do at a traditional speaker box drive-thru. The technology allows team members to go up to a customers’ window, take their order and relay it to the kitchen, all while maintaining one-on-one service. That’s why customers often see Chick-fil-A employees walking the drive-thru line armed with tablets. With most Chick-fil-A restaurants serving well over 100 cars in the drive-thru during peak hours, Solid and his team know that placing orders is an integral part of the drive-thru experience. This way, they can ensure the design and process is just right, even before testing ideas in live restaurants. One of the ways they do this is by building full-scale mockups at the Chick-fil-A Headquarters in Atlanta and driving real cars through them (indoors). Though the drive-thru may seem like one continuous experience to customers, Solid and his team think about it in multiple stages, looking for innovation every step of the way. It’s about putting the right people in the right places to shave off unnecessary time.” So how do Chick-fil-A drive-thrus move so quickly? According to Jared Solid, who leads Chick-fil-A’s drive-thru innovation, “The drive-thru experience is all a game of seconds. How do Chick-fil-a drive thrus be like this and still get you ur food hot in 3 minutes? /EyqgLYvMUh It’s such a familiar phenomenon that this meme recently made its rounds on the internet, describing the experience in a way only the internet can: But you still get in the line, because you know you’ll get your food in no time. When you arrive, the line is wrapped around the restaurant. You don’t have time to spare, so you hit up the Chick-fil-A drive-thru. You’re running your daily errands, and hunger strikes.

Behind-the-scenes of how we keep you moving, not waiting, at the drive-thru

Chick fil a drive through